About This Policy
- you use our websites: www.rusticcanyonfamily.com, www.rusticcanyonrestaurant.com, www.huckleberrycafe.com, www.sweetrosecreamery.com, www.miloandolive.com, www.cassiala.com, www.esterswineshop.com, www.tallulasrestaurant.com, www.birdiegsla.com, and www.thedutchessojai.com (“Affiliated Websites”)
- you make a booking on one of our Affiliated Websites via Resy
- you make inquiries on one of our Affiliated Websites
- someone is interested in working with us
Definition of Personal Data
“Personal data” means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via one of our Affiliated Websites.
Who are we?
The Affiliated Restaurants are restaurants/venues based in Los Angeles, California.
We are part of a group of restaurants all located in Los Angeles, which includes Rustic Canyon, Huckleberry, Sweet Rose Creamery, Milo & Olive, Cassia, Esters, Tallula’s, Birdie G’s and The Dutchess
Our registered address and head office is: 826 Pico Blvd, Santa Monica, CA 90405.
How do we collect information from you?
We collect information from you:
- when you make a booking
- when you visit a restaurant (preferences, allergies etc.)
- make an inquiry
- when you sign up to marketing emails
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfill your booking request and you may dine at one of our Affiliated Restaurants.
When you make a booking:
The Affiliated Restaurants collect information such as:
- e-mail address (used for booking confirmation and post-dining feedback emails)
- home or work address
- phone number
- billing information taken for deposits, ticketing, or holding credit card information for
Use in the case of no-shows (where applicable):
- telephone number
- company name
- dietary requests
- marketing preferences (whether you opt-in or opt-out)
When you dine at an Affiliated Restaurant:
- marketing responses (where applicable)
- survey responses
- current and past restaurant reservation details
When you access our Affiliated Websites:
There is “Device Information” about your computer hardware and software that is automatically collected by the Affiliated Restaurants. This information can include:
- device type (e.g. mobile, computer, laptop, tablet)
- operating system
- IP address
- browser type
- browser information (e.g., type, language, and history)
- domain names
- access times
- referring website addresses
If you use our Affiliated Websites, we may receive your generic location (such as city or neighborhood).
We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at email@example.com.
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- Send you service emails (booking confirmation and post-dining feedback)
- Improve our products and services
- Send marketing communications if you have opted in to receive them
- We may use the information to customize our Affiliated Websites according to your interests
Who has access to your information?
We will not sell, distribute, or lease your personal data to third parties. Any personal data we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example service providers (e.g. Resy for the provision of online bookings, or UberEats, GrubHub, PostMates, Caviar, Doordash or ChowNow for the provision of delivery services), third-party payment processors, and other third parties to provide our Affiliated Websites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
How and where do we store data?
We seek to use reasonable organizational, technical and administrative measures to protect personal data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contact Information” section below.
We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at firstname.lastname@example.org.
You have a right to request a copy of the personal information that the Affiliated Restaurants hold about you and have any inaccuracies corrected. Any such requests should be made to this email address: email@example.com.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
Retention of Personal Data
Personal data is retained as long as reasonably necessary to deliver our services, to otherwise fulfill identified or apparent purposes, and for record-keeping. We thereafter will destroy, erase or anonymize any unnecessary and no longer needed personal data. Once destroyed, erased or anonymized, we undertake not to re-identify any personal data.
Information posted on our Affiliated Websites may continue to be displayed on such websites, or on any successor websites for as long as the websites or any successor website is available, and may be archived by third party websites. You may request that your personal data be removed from a particular webpage by writing to firstname.lastname@example.org. We reserve the right to refuse requests for the removal of personal data from such website(s).
Data security is very important to us, and to protect your personal data we have taken suitable measures to safeguard and secure data collected through our Affiliated Websites.
Use of ‘cookies’
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognize you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
- Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our Affiliated Websites may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What happens if our business changes hands?
In the event that any of your personal data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
We may share your personal data (such as meal or seating preferences and special occasions) with other Affiliated Restaurants. This is to enhance the hospitality experience that we (the restaurant group) provide you when you dine with us (such as, trying to seat you by a window, if you previously expressed a preference for window seating) (“customized service”) and to improve our table and shift planning.
In addition to providing you with more customized service, we may, as permitted by applicable law, share your personal data with our Affiliate Restaurants to support operations, such as to perform analytics, tailor marketing to you, support a loyalty program that you have chosen to participate in, and improve services.
Changes to this statement